Shipments and returns

Your pack shipment

Orders with products already in stock are generally dispatched within 2 days after receipt of payment and are shipped via TNT Express with tracking number. If the product is not immediately available the buyer will be notified and is eligible for cancelling the order and apply for a full refund. Usually products in back-order are delivered within 3 to 15 days and products that are ordered on demand (display to order) usually delivered within 5 to 20 days.

If the buyer prefers another way of delivery, an additional cost may be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Some countries may add extra customs or import costs. These costs are to be managed by the buyer. Topomarket IKE is not responsible, neither is able to handle these extra costs.

Boxes are amply sized and your items are well-protected.

Return policy

If you are a consumer and your purchase is for personal use and not for serving your individual or corporate activity, then you are entitled to withdraw within 14 calendar days by returning the product. The right of withdrawal is valid as long as the product is in its original condition and the return is made by your own means and cost within 14 calendar days of the day of withdrawal (whether you return it or ship it to a carrier). Once the refund is approved, we will refund to you in full the price you paid for this purchase in the same way that you have paid it back.

Terms and conditions for product return

The right of withdrawal can be exercised within fourteen (14) calendar days of receipt of the product so that it can be considered as valid and does not require any additional justification from you.

In the case of a valid exercise of the right of withdrawal, a condition for return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included.

In case the product has lost its value due to maltreatment that goes beyond the mere examination of the functionality and characteristics of the product, you will have to reimburse it for a reduction in its value. In this case, from the amount that we will refund, this financial compensation will be deducted. In any case, you will be notified before the credit and reimbursement process is complete. Especially in the case of parts and spare parts where the hardware requires appropriate know-how both for its selection and for its installation and which can not function as a stand-alone unit it is considered that the unlocking of its packaging automatically means that it has lost at least 50% of its trading value and in case of withdrawal will be credited to 50% of the pricing value, unless it is a purchase you made on our own proposal.

Exceptions to the Right of Removal: The Right of Exit does not apply to cases exempt from applicable law and case law, such as products built for you by your own specifications, services that have already been performed, products not eligible for health reimbursement, if they have been unsealed, as well as consumables, programs and software that have been unsealed.

In the event of a defective product, TopoMarket replaces the product by fully accepting the shipping costs to and from the customer.


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